Thank you for choosing Bindertek.

For over two decades, we've made it our mission to provide you with the best organizing tools on the market. We truly believe the Bindertek System will streamline the way you work and organize, and we stand behind our products with our 30-Day Money-Back Guarantee.

We are just as dedicated to providing you with Superior Customer Service.

Our Customer Service Representatives understand organization and are here to help you. Whether you have inquiries about an existing order, need more information about a product or would like some organizational guidance, please send us an email or give us a phone call. We value your input, and we welcome your questions, comments and feedback.

Please contact us in the manner most convenient to you:

Phone: 800.456.3453

Our Customer Service Representatives are available from 8:30 AM to 5:00 PM Eastern Time, Monday through Friday.

Live Chat:

Our Customer Service Representatives are available via Live Chat from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.

Email: info@bindertek.com

Your feedback is important to us. Please email us about our products, catalog, online store or any other questions that you have.

To Place an Order Via Email: sales@bindertek.com

Payment Options:

We accept American Express, MasterCard, and Visa. We also accept business checks or money orders payable to Bindertek. Once your check is received and processed, your order will ship the next business day. Return check fee of $25.00. Personal checks cannot be accepted for payment.

Bindertek
147 Old Amherst Road
Belchertown, MA 01007
Phone: 800.456.3453 or 413.256.3200
Fax: 800.765.3299 or 413.253.7868

Please see our Returns tab for our Returns Department shipping address and information.

30-Day Money-Back Guarantee

We want you to be completely satisfied with your Bindertek purchase. If, for any reason, you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 30 days for a full merchandise refund.* Refunds will be made in the same manner as payment was received.

*Money-Back Guarantee applies only to merchandise returned within 30 days in "as-new" condition.

Special Order Items

Special Order Items are custom-made products that must be pre-paid and typically have longer lead times than other products. Because Special Order Items are customized to your specifications, they cannot be returned and are not eligible for refund, unless the product is found to be defective or damaged in transit.

Clearance Items

All sales are final for items marked for clearance.

Damaged Items

If your merchandise is delivered via Truck Service, please make sure you inspect the packages at the time of delivery. If any of the boxes are damaged, or if there is any reason you are concerned with the packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.

Returns

For your convenience, a Bindertek Return Form is provided with every order on the back of your packing slip. If you do not have your packing slip, you may Download a Blank Return Form & Label here. Simply provide the information requested, and return to the address listed below. We suggest insuring the return for your protection. Shipping charges are not refundable. Credit can only be given for merchandise returned in "as-new" condition.

Returns received after 30 days are subject to a 20% restocking fee.
Returns will not be accepted after 90 days.


Please send your completed Bindertek Return Form and returns to:

Bindertek
Attn: Returns Dept.
147 Old Amherst Road
Belchertown, MA 01007

Do you have a Damaged Item?

  Please call Customer Service immediately at 800.456.3453 or email us at info@bindertek.com.

Questions?

Please call Customer Service at 800.456.3453 or email us at info@bindertek.com.





The following Bindertek products can be customized to your specifications.


Contact us for more information and get a custom quote. Please note, customized items are built to order and follow our Special Order Item Return Policy.

Phone: 1.800.456.3453

Our Customer Service Representatives are available from 8:30 AM to 5:00 PM Eastern Time, Monday through Friday.

Email: info@bindertek.com

Live Chat:

Our Customer Service Representatives are available via Live Chat from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.



Quick Print Custom Index Tabs

Quick Print Custom Index Tabs

Minimum: No minimum required

Lead Time: Ships on the same day when order is placed before 2 PM Eastern Time Monday through Friday. Orders placed after 2 PM ET are shipped the following business day.


Build a Custom Binder

Build a Custom Binder

Minimum: 1 Binder

Lead Time: Ships on the same day when order is placed before 2 PM Eastern Time Monday through Friday. Orders placed after 2 PM ET are shipped the following business day.


Special Order Custom Index Tabs

Special Order Custom Index Tabs

Minimum: 50 Tab sets

Lead Time: After proof approval, 5 business days


Screen-printed Binders

Screen-printed Binders

Add your logo, company name or special event to any binder.

Minimum: 50 Binders

Lead Time: 2 Weeks


Premium Writing Pads

Premium Writing Pads

Custom headband (the bound part of the pad) with logos/colors/wording. Digital printing or foil stamping

Minimum: 20 Packs / 6 Pads per Pack (120 Pads total)

Lead Time: 3 Weeks after proof approval


Bindertek Product Warranties

Bindertek takes pride in offering you the best products available, and we carry many products that are covered by manufacturer warranties. If you find any of these products to be defective, please contact us by phone 1-800-456-3453 or email info@bindertek.com.

Lifetime Ring Guarantee for 2 Ring and 3 Ring Bindertek Binders Our 2 ring and 3 ring mechanisms carry a lifetime guarantee. We will replace defective rings free of charge. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com for ring replacement.

Carl Hole Punches Our Carl brand hole punches carry lifetime manufacturer warranties against defects. This does not cover punch heads or disks. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com. This warranty covers the following Carl Hole Punch models:

2 Hole 40 Page Hole Punch Item# P40
2 Hole 100 Page Hole Punch Item# P100
2 Hole 300 Page Hole Punch Item# P300

3 Hole 40 Page Hole Punch Item# P40-3
3 Hole 150 Page Hole Punch Item# P150-3
3 Hole 300 Page Hole Punch Item#P300-3

Jack Georges Briefcases All Jack Georges brand briefcases carry lifetime manufacturer warranties covering workmanship. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Exhibit Cases The Small and Large Exhibit Cases Item# ESC-24 and Item# ESC-30 are covered by one year manufacturer warranties against defects. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Automatic Numbering Stamp Item #STMP carries a lifetime warranty against defects in materials and craftsmanship. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Bindertek Leather Binder Our Leather Binder carries a 10 year warranty against manufacturing defects. The manufacturer will repair or replace the binder if the adhesive fails or the stitching breaks or unravels. This warranty does not cover normal wear and tear such as customer-generated scratches or tears, natural occurring patina in leather or damage due to improper care. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Bisley F Series File Cabinets Our Bisley F Series File Cabinets carry a 5 year warranty against defects in materials or workmanship. The manufacturer will repair or replace, at their sole discretion, any faulty part free of charge. The warranty does not apply to damage resulting from neglect, misuse or accidents and applies when the product is used during normal office hours. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Bisley Multidrawer Cabinets Our Bisley Multidrawer Cabinets carry a 5 year warranty against defects in materials or workmanship. The manufacturer will repair or replace, at their sole discretion, any faulty part free of charge. The warranty does not apply to damage resulting from neglect, misuse or accidents and applies when the product is used during normal office hours. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Skooba Laptop Bags and Wraps Our Skooba Laptop Bags and Wraps carry a Lifetime manufacturer warranty against manufacturing or material defects. Failure due to misuse, alteration or improper handling is not covered. Skooba bags are made to perform and look great for years, but normal wear and tear is to be expected with any textile product, and is not covered by warranty. Please contact Bindertek Customer Service at 1-800-456-3453 or info@bindertek.com.

Shipping & Sales Tax Policies

Sales Tax: Deliveries to Massachusetts will add 6.25% sales tax.

Standard Shipping: Standard shipping is via UPS Ground Service. Delivery time varies depending upon location. East Coast orders will be received in 2-4 business days. Mid-Country 3-5 business days and West Coast 5-7 business days. Shipping charges are automatically calculated based on UPS real time shipping rates. Please note, some items have longer delivery times than our Standard Ground Shipping, and these exceptions are noted on the individual web product pages.

2 Day/3 Day Air: 2nd and 3rd Day Air Services are available for your time sensitive orders. Shipping charges are calculated automatically based on UPS real time shipping rates. UPS 2 Day Air is available to 50 States and Puerto Rico. UPS 3 Day Select is available to 48 contiguous U.S. states. Please call for 2nd Day Air rates to U.S. Territories and Canada. Please note, some items cannot be shipped via 2nd Day Air, and these exceptions are noted on the individual web product pages.

Overnight: Next Day Air Service may be available for your time sensitive orders. Please call 1.800.456.3453 for rates and availability.

Canada and U.S. Territories: Additional shipping charges may apply. Please call for details. The minimum shipping charge to these locations is $12.50. In unique instances (when the item is oversized or overweight), the website may not calculate shipping correctly to these locations. You will be notified if the charge will be different from your order confirmation. For shipments to Canada, additional customs fees and duties will be the customer's responsibility. For more information on customs fees, visit UPS.com

Oversized Items: Some items are oversized and require a shipping surcharge. Additional shipping charges are noted on the web product page. All shipping surcharges will be automatically added during checkout and are in addition to regular shipping.

Questions?

Please call Customer Service at 800.456.3453 or email us at info@bindertek.com.

Delivery times are not guaranteed. Orders placed by 3:00 PM Eastern Time for items that are in-stock at our Belchertown, MA facility will ship from our warehouse the same business day. In-stock orders placed after 3:00 PM Eastern Time ship from our warehouse the following business day. Some orders may take longer for processing. Please call us for details about expedited orders.

Security

Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Bindertek ever see it. Some web browsers and some firewalls will not permit a secure connection. If your web browser will not permit a secure connection, our site will not accept your credit card information and instead will require you to provide that information by telephone.

Your browser should display a "lock" or a "key" icon in the lower left-hand corner of your screen when a secure connection is made. Alternatively, you can check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established. The more commonly used version, "http", indicates a connection that is not secure.

Privacy Statement

When you visit the Bindertek Store, what information do we gather about you? The information available to us falls roughly into two categories, information provided explicitly by you and information provided by your computer or internet browser. Our use of this information is described below.

Information provided by you, the visitor: Generally this involves filling out forms so you can request a catalog or order a Bindertek product. We need your:
  1. Name, address, telephone number and email address
  2. Credit card number (if you place an order)
If you do request a catalog or order from Bindertek you will be put in our database of customers. We do sometimes share names with other companies whose products and services might interest you. If you would not like your name shared with other companies, please call 1-800-456-3453 and one of our Customer Service Representatives will help you. You may also contact us via email at info@bindertek.com (please include your name and mailing address in the message).

Information provided by your computer or internet browser: Your internet address (IP address) is used to help identify you and to help us know how information should be routed back to your computer. A Cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We utilize cookies to track business at our store and process the items in your shopping cart. In all cases, information provided by your browser or computer is used to maintain session contacts with you, and is not used for any other purpose, nor is it shared with others.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Interacting via e-mail with Bindertek: We read every message that comes to us. We try to respond within 24 hours of its receipt. We do save messages we think might be needed if the customer were to contact us again. We DO NOT sell or give out email addresses to companies. If you should have any questions, please feel free to contact us either by phone or by email, and we will make sure your question or comment gets to the right person.

Bazaarvoice information: Our product review provider Bazaarvoice uses a persistent cookie as part of the standard Bazaarvoice Platform. Bazaarvoice's use of any data collected through its cookies is subject to Bazaarvoice's Privacy Policy.

Contact Information: Please contact us if you have any questions or comments.
Bindertek
147 Old Amherst Road
Belchertown, MA 01007
Phone: (800) 456-3453 or (413) 256-3200
Fax: (800) 765-3299 or (413) 253-7868
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Take the word of our customers!

Commitment to excellent service is our top priority. Read what our customers are saying:

"I have never found more useful notebooks, organized to be practical as well as flexible. I use them for documents, company reports, client materials, legal and tax issues and virtually everything else! It's a great way to be surrounded by paper without being buried by it."
-- Larry R. Kirchenbauer, Managing Partner, ExKalibur Advisors, San Rafael, CA & San Francisco, CA.

"We have eliminated use of file folders for invoices, receipts, ledgers and related correspondence. Loose papers have disappeared from desktops as they are immediately hole-punched and filed in our Bindertek binders. We condense a drawerful of files into one or two easy-to-use binders."
-- Jan Paley, Chancellor's Office, UCLA, Los Angeles, CA

"I never thought a product - any product - could change my life, but Bindertek has. At first, I simply considered it a better looking binder. Then, as I changed over my files, I began to realize that the binders were merely the most obvious part of an efficiently engineered system. It enables me to save many hours each month in filing and retrieving the voluminous corporate records I work with."
-- Susan Bistline, Board Secretary, The Trust for Public Land National Office, San Francisco, CA

"The index tabs with table of contents sheets are brilliant!"
-- Paul E. Dahlka, Micrographics Dept., Maryland National Mortgage Co., Baltimore, MD

"As you know, I have been a Bindertek customer for over seven years. In that time, we have used Bindertek's Standard binders for multi-national clinical trials and regulatory submissions to FDA and other regulatory bodies where each submission often consists of hundreds of volumes. We have used your Slim binders as individual subject notebooks, both at investigational centers and in our own clinical pharmacology unit. And we have used your software which keeps our files looking marvelously organized. Without Bindertek and its products, we would be hard-pressed to do the quantity and quality of work we do."
-- Jason S. Zielonka, M.D., Dupont Pharmaceuticals, Wilmington, DE

"I've worked in the Clinical profession for 15 years now and have used lots of binders that are clumsy to handle, tear easily and become damaged with constant use. Then I ran across Bindertek. What a godsend! I'm very impressed with its durability and the amount of paper the binders can hold. When dealing with multiple trials and many sites, a choice of 15 colors made it easy to organize paperwork. I highly recommend this binder."
-- Mary J. Robinson, Medtronic AneuRx, Cupertino, CA

"We are a Bindertek family! All of our business and household files are organized with the Bindertek 2-ring binder system. We love their products and their customer service can't be beat!"
-- Ira and Anna Brodsky, Anna Sprague Creative Strategy, Union Mills, NC

"I would like to express our satisfaction overall with your product and your organization. Your customer service representatives are always helpful, knowledgeable and pleasant. Your product is an absolute joy to use."
-- Sharon Street-Caldwell, New York, NY

"As you probably know, I have been a Bindertek customer for some time. Your exceptional product quality and customer service has insured my loyalty to your wonderful product forever. Thank you again."
-- Robert Shapiro, Los Angeles, CA

"It's an unbelievably easy, user friendly organizational tool to organize our files! It's a huge timesaver to pull the file, open it up and know exactly where to go to find what you are looking for."
-- Michelle Russell

"Bindertek saves my staff time by making it easy to re-file documents. No more pulling everything off a brad to replace one document! Aesthetically, Bindertek can't be beat -- the office doesn't look like an explosion at an office supply warehouse because it's so easy to keep things neat."
-- Ursula Fornham

Read more of what our customers have to say:

"I have used your system since 1999 and think that the accounting and filing system is the greatest."
-- Charlotte A. Thrall

"This was the best online ordering experience I have ever had. I received my products exactly when I expected them, your website was very easy to access and navigate through, and the confirmation email of when I would receive my products came promptly. The quality of the binders are GREAT!"
-- Thomas Perreault

"We were using expanding files before we switched to Bindertek. The binders are great! They save us so much time when we're looking for something."
-- Lynsi Pfleegor, Somerset Homes

"I wish all Internet companies that I deal with in purchases, were as efficient and helpful as Bindertek."
-- Katherine Blanchet

"I was looking for a stylish oversize binder for school and found it hard to find in a world of overpriced cheap looking vinyl ones. Bindertek had exactly what I wanted and the price was surprisingly reasonable. It shipped fast and arrived on time. I am very impressed with Bindertek and will return for more products ... hhhmmm, where else should I organize with binders?"
-- Eleanor Carpenter

Comments from the Legal Profession:

"I know that a lot of trial lawyers like to use LawFiles when they get close to trial; it's never made any sense to me to wait until that stage of a case. Each of our client files, from the moment it is opened, is organized in a LawFiles notebook. That makes both me and my staff more efficient. We couldn't imagine going back to the use of traditional file folders."
-- Nancy J. Turbak, Turbak Law Office, Watertown, SD

"Our experts tell us that it's easy to review our cases when we organize them in LawFiles binders."
-- Steven H. Schafer, Steven H. Schafer & Associates, Boston, MA

"I have a busy plaintiffs' personal injury and workers compensation practice. My files were thick and unruly...until we switched to LawFiles. What we've quickly saved in labor and frustration has more than paid for the LawFiles system."
-- Jim Dodge, Heiling & Dodge, Portland, OR

"I have stopped using three ring binders as a result of your fine product."
-- Phil Schatz, Attorney at Law, New York, NY

"I would like to express our satisfaction overall with your product and your organization. Your customer service representatives are always helpful, knowledgeable and pleasant. Your product is an absolute joy to use."
-- Sharon Street-Caldwell, Gentile & Porter, Las Vegas, NV

"LawFiles have saved countless hours in attorney preparation time."
-- Rogers Bond, Casey, Gerry, Casey, San Diego, CA

"Nothing looks better in the courtroom than a well-organized case in a LawFiles Trial Notebook."
-- Russell Moore, President, Keleher & McLeod, P. A., Albuquerque, NM

"After receiving your advertisements for a couple of years, I finally decided to take the plunge and order your starter kit. Although I was skeptical at first, I must tell you that the LawFiles are the best investment I have ever made for organizing my files."
-- Stephen G. Meckler, Spike & Meckler, Elyria, OH

"Lawfiles are the best thing we ever did. It's made a tremendous improvement in the efficiency of the office."
-- Nicholas Damadeo, Law Offices of Nicholas Damadeo, Plainview, NY