Return Policy & Guarantee | Bindertek
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30-Day Money-Back Guarantee
We want you to be completely satisfied with your Bindertek purchase. If you are not completely satisfied with our products, or the service you received, you are welcome to return your products within 30 days for a full merchandise refund.  A full refund will only be made when products are returned in “as new” condition.  Refunds will be made in the same manner as payment was received. Please click here to download the Bindertek Return and Exchange Form.

Please note that we do not handle returns or exchanges for any Bindertek products purchased through other retailers, such as Amazon or Staples. Contact the retailer you purchased from for assistance with your return or exchange.

Special Order Items
Special Order Items are custom-made products that must be pre-paid and typically have longer lead times than other products. Because Special Order Items are customized to your specifications, they cannot be returned and are not eligible for refund, unless the product is found to be defective or damaged in transit.

Clearance Items
All sales are final for items marked for clearance.

Damaged Items
If your merchandise is delivered via Truck Service, please make sure you inspect the packages at the time of delivery. If any of the boxes are damaged, or if there is any reason you are concerned with the packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.

Returns
For your convenience, a Bindertek Return Form is provided with every order on the back of your packing slip. If you do not have your packing slip, you may Download a Blank Return Form & Label here. Simply provide the information requested and return to the address listed below. We suggest insuring the return for your protection. Shipping charges are not refundable. Credit can only be given for merchandise returned in “as-new” condition.

Returns received after 30 days are subject to a 20% restocking fee.  Returns will not be accepted after 90 days.

Please send your completed Bindertek Return Form and returns to:

Bindertek
Attn: Returns Dept.
147 Old Amherst Road
Belchertown, MA 01007

Questions? Please call Customer Service at 800-456-3453 or email us at info@bindertek.com.