120-Day No-Hassle Money-Back Guarantee
We hope you love your new products. But in case you don’t, you’re welcome to return your items within 120 days for a full merchandise refund. Refunds will be distributed to the original payment method when products received at our warehouse are in as-new condition.
Please log in to your account and select “Return Items” on the corresponding order to start your return.
Some exclusions apply to custom products and special order items — see below for more information. Shipping charges are non-refundable.
Once you’ve submitted your return request in your account, please ship your item(s) to the address below. Be sure to include your order number, completed return form, or packing slip in the package so that we can process it quickly. Upon arrival, returns will be processed in 5-7 business days.
Bindertek Returns Dept.
147 Old Amherst Rd
Belchertown, MA 01007
Special Order Items Return Policy
Special Order Items are customized products that typically have longer lead times than other products. Because these items are made-to-order, they cannot be returned and are not eligible for a refund unless they are defective or damaged in transit.